Introduction
At Wholehearted, we take your privacy seriously. We are committed to maintaining your trust by protecting your personal information. This Privacy Policy explains how we collect, use, and share information from the users of our website, https://wholeheartedshop.com/.
By accessing our website, you accept our Privacy Policy, and consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
What Information Do We Collect?
Information you provide directly to us
We collect information you provide directly to us when you use our website. This includes:
- Contact information, such as your name, email address, and phone number when you fill out a contact form to inquire about our services.
- Account information, such as your username, profile photo, and password when you register for an account.
- Payment information, such as your credit/debit card number, expiration date, and CVV when you make a purchase on our website.
- Survey responses, when you respond to one of the surveys or feedback forms on our website.
- Comments, when you leave a comment on one of our blog posts, community forum, or social media pages.
Information we collect automatically
We also collect some information automatically when you use our website:
- Log data, such as your IP address, access times, pages viewed, and the website you visited before navigating to our website.
- Device information, such as your device type, operating system, browser, and mobile network information.
- Usage information, such as the functions you use, pages you view, emails you open, links you click, and how you interact with the website.
- Location information, if you enable location services on your device.
Information we collect from third-party sources
We may also collect information about you from third-party sources:
- Social media platforms, if you connect with or follow us on social media, we may collect information from the social media profile you use to connect with us.
- Third-party services, we use analytics services like Google Analytics to help us measure traffic and usage trends. These services collect information sent by your device or browser, including the web pages you visit, add-ons, and other information that assists us in improving the Service.
How Do We Use the Information We Collect?
We use the information we collect for the following purposes:
- Provide, maintain, and improve our website and services.
- Send you technical notices, security alerts, invoice and account related information.
- Respond to your comments, questions, and requests, and provide customer service.
- Communicate with you about products, services, offers, surveys, and events.
- Monitor and analyze trends and usage in connection with our website and services.
- Personalize and improve our website and services.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Link or combine information we collect from various sources to help understand your needs and provide you with better service.
- Carry out any other purpose described to you at the time the information was collected.
How Is Your Information Shared?
We will not share or sell your personal information with third parties except in the following circumstances:
- With your consent: We will share your personal information with third parties when we have your consent to do so.
- With our service providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, analysis and other services for us. These service providers may have access to or process your information for the purpose of providing those services.
- For legal reasons: We may share your information with third parties if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws, regulations, legal processes or governmental requests, or to protect the health and safety of our community.
- In case of a sale or asset transfer: If we become involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction. We will notify you of any such transaction as required by law.
How Long Do We Keep Your Information?
We retain your personal information for as long as necessary to provide our services, and as described in our Data Retention Policy. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How Do We Secure Your Information?
We take reasonable precautions including administrative, technical, and physical measures to protect your information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All your information is stored on secure servers and we use standard, industry-wide, commercially reasonable security practices such as encryption, HTTPS, firewalls, SSL, PCI DSS compliance, penetration testing and Continuous monitoring.
While we work hard to protect your personal information, we cannot guarantee complete security of your information during transmission or storage. Any transmission of information via internet, email, etc., is at your own risk.
Your Choices Regarding Your Information
You have several choices regarding use of information on our services:
- Opting out of email and communications: You may opt out of receiving promotional emails from us by following the instructions in those emails or changing your communication preferences in your account profile. You cannot opt-out of administrative emails regarding your account, transactions, servicing, or our relationship.
- Accessing and Updating your information: You may review and update certain information in your account profile at any time by logging into your account. You are responsible for keeping your information accurate and up-to-date.
- Deleting your information: You may request deletion of certain personal information we have about you by contacting us. We may retain certain information as required by law.
- Objecting to or restricting use of your information: You may restrict the use and disclosure of certain information and object to the processing of certain information by contacting us.
California Privacy Rights
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes under California’s “Shine the Light” law.
California residents under the age of 18 who are registered users of our website can request removal of unwanted information that they publicly post on the website. Please submit your request by contacting us with a detailed description of the information you want removed.
Please be aware that we do not remove content or restrict access to content that in good faith believe is lawful, does not cause harm to a minor, and/or is constitutionally protected speech.
Privacy Policy Updates
We may modify this Privacy Policy from time to time according to changing business needs and practices, legislation, or regulations. Your continued use of our services after any Privacy Policy changes indicates your acceptance of the revised Privacy Policy.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.